PRODUCTS
Are your sunglasses handmade? Yes. All of our sunglasses are handcrafted using premium materials. Made in Japan by skilled artisans using traditional techniques combined with modern precision.
Do you offer prescription lenses?At this time, we do not sell prescription lenses directly. However, most of our frames are RX-compatible and can be fitted with prescription lenses by your local optician.
What materials are used in your frames? We use high-quality materials including Japanese acetate and metals. Each piece is crafted for durability, comfort, and a refined aesthetic.
ORDERS & PAYMENT
What payment methods do you accept?We accept major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Google Pay.Can I modify or cancel my order?You may modify or cancel your order within 1 hour of placing it. Please contact us as soon as possible at support@oandxnyc.com.
SHIPPING
Where do you ship?
We offer domestic and international shipping. Orders are processed
within 1–3 business days.
How long will it take to receive my order?
Delivery times vary by location. U.S. orders typically arrive within 3–7 business days. International orders may take 7–14 days, depending on customs.
Do you provide tracking information?Yes, a tracking number will be emailed once your order ships.
RETURNS & EXCHANGES
What is your return policy? We accept returns within 14 days of delivery on unused items in original condition and packaging. Customers are responsible for return shipping unless the item is defective or incorrect.
How do I start a return or exchange? Email support@oandxnyc.com with your order number and reason for return. We'll guide you through the next steps.
WARRANTY & SUPPORT
Do your sunglasses come with a warranty? Yes. All sunglasses include a 1-year limited warranty covering manufacturing defects under normal use.
What if my sunglasses arrive damaged?Please contact us within 5 days of delivery with photos and your order number. We’ll arrange a replacement or refund.
GENERAL
How do I contact customer support?Email us anytime at support@oandxnyc.com. We typically respond within 1–2 business days.